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At Levin Tire & Service Center, we take pride in offering the best customer experience to Winfield, IN, Highland, IN and Crown Point, IN . We strive to provide our customers with the best experience possible each visit.
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New tires for van. Service and price were reasonable. One lug nut was cross threaded and had to be torched off at first rotation. Bad luck, but reasonable workmanship would have avoided this.
Saved by the good people at Levin Tire in Valparaiso when techs at Walmart snapped off and damaged several wheel bolts and claimed they did not have the means to repair the damage. Levin Tire squeezed me in and had me back on the road within 90 minutes! The techs at Walmart were unsympathetic . The people at Levin cared and had eased my anxiety.
Business reply to this review:
Thank you for sharing your experience Shawn! If there is any additional feedback you can give us on how we can go from a 3-star review to a 5-star review, please send us an email at [email protected].
Make sure to pack a lunch and bring a couple good movies. 2.5 hours to replace a tire.
For tires this place is fine. I've been purchasing tires here for years. Every time I've been there, they try to get me to agree to additional work like shocks, brakes, etc. I always thank them for bringing things to my attention, and have my mechanic check it out. But, this time, they got me. They talked me into an "alignment", which consisted of a bang on the tire with a hammer and charge of $89.00. My fault for being so stupid and gullible, but never again. Tires and tires only next time!!
Hello Joan, We have reviewed the Alignment print outs and your vehicle did need a front end toe adjustment. The alignment was recommend to you after it was checked and before the adjustments were made which you agreed for the service to be performed (verified by surveillance at 10:35am on October 4th). Alignments must be checked and performed as needed to keep your Tire Warranty Active because otherwise your tires may wear unevenly. In the future, please just let us know if you would like us to not inspect your vehicle and we will happily oblige.
We've purchased tires and oil changes/minor repairs for our vehicles for years from Levin. My wife took her jeep in for an oil change about a year ago. We always take our own oil, because Levin does not stock or offer it. At that time my wife was questioned about the kind of oil, where purchased, why we chose to not use their oil and so on. Since then she has refused to take her jeep in. But I still used them. Today my wife had to take her jeep in for an oil change, and was quizzed and questioned. They have NEVER put me through this interrogation and don't appreciate them quizzing her. Why don't you use our oil, where did you buy your oil, why didn't you get a filter with your oil and so on. Well, as I said I've never been put through their line of questions, but today you and your methods with female customers comes to an end for us. No more tires, no more oil changes, no more minor repairs. Too many shops out there know how to value customers, even female ones !!
Hello Scott, Thank you for sharing your wife's experience in our store with me on the phone and like I said, I think it is okay to ask some questions about why a customer may be using their own oil, but it looks like this person asked too many. I will review your comments and customer history with our General Manager so he can have a conversation and coaching with the service advisor involved. Thank you again and have a great day.
Winfield, IN
Crown Point, IN
Valparaiso, IN
Highland, IN
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