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At Levin Tire & Service Center, we take pride in offering the best customer experience to Winfield, IN, Highland, IN and Crown Point, IN . We strive to provide our customers with the best experience possible each visit.
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My wife brought her car in to get 2 new tires and an alignment. She left paying for a lug nut stud and lug nut after the shop told me they had to break it off for some outstanding reason. I have yet to hear the truth on why ( have received 3 different stories as to why). They also don't want to admit that they cross threaded another lug nut stud even after brought the car back and walked into their shop and showed them myself. On top of all that, one of the tires that was just replaced was 15 psi low on air inside of a week of putting it on the car because of improper mounting of the tire. Bottom line, if you don't know about vehicle maintenance they will try and take advantage of you. Quinn especially was trying to tell me the facts of the original trip to that shop even though he admitted to me upon returning today, that he didn't recall the car or the work that was done to it.
Business reply to this review:
Hello Mr. Leonhardt, we take all customer feedback seriously and investigated your claims through surveillance and interviews with staff. We confirmed that your wife's Highlander could not have 1 lug nut removed on June 23rd with an impact. Your wife was notified and she authorized the removal of the stud. On your trip to our store on July 2nd, surveillance video also showed that you were taken back in the shop and shown all lug nuts were removed and retorqued without issue. There was no cross threading, otherwise that would've been addressed on the camera footage. Quinn admitted he did not remember immediately because you caught him off guard by yelling immediately when you got in the store, but upon a conversation with the original technician, the facts came to light. Please also remember that you were not the original person who brought the car in and he was not familiar with you. The tire you are mentioning was soaked to see if they could locate a leak, but none were found. We do not have an explanation for that, but we aired up your tire and didn't locate any issues before leaving the shop.
Winfield, IN
Crown Point, IN
Valparaiso, IN
Highland, IN
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