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At Levin Tire & Service Center, we take pride in offering the best customer experience to Winfield, IN, Highland, IN and Crown Point, IN . We strive to provide our customers with the best experience possible each visit.
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Selected Category: Steering and Suspension System
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I just want to thank Dave for being patient and helping me with getting my vehicle back on the road. He was always available to answer any concerns I had and went way above with the customer service he provided.
Just giving a heads up. Took vehicle for rear end noise coming from strut. Levin quoted me $1400 for new strut set ups for both sides. This was total cost of parts and labor. After reviewing cost of parts on phone and trying to make sense of labor costs, I decided to take my car to another shop. (Pricing didn’t add up) Long story short I had my car fixed by another auto shop all in for $196…. $1,400 vs $196????? The strut was fine but I had a cracked mount the strut was attached too…Regardless, I try to make sense of why we are trying to replace parts not broken? To jack up price? Take advantage of those less educated ? We come to you because we rely on your ability to professionals … This review of this establishment isn’t worth any more of my time, but it’s being noted for anyone who goes there, you’re rolling the dice with your car and wallet. Shout out to Dave’s auto shop in crown point for helping me diagnose and cost effectively repair my car in a very suitable time.
Business reply to this review:
Hello Mr. Ditzler, You are correct you had cracked mounts. Those cracked mounts were causing your shocks to rub against your inner fender well. We could have easily just replaced those and ignored the damage done to the shocks, but we are a facility that repairs vehicles and makes them safe to drive, not to just fix one small problem and ignore the others that were caused because of it. Even you had stated that your vehicle was unsafe to drive because it was essentially on the ground. We stand by our diagnosis and what you need, but is your right to drive around on those damaged parts and visit other shops who will perform the minimum amount of work to just make a sale. Best of luck in the future with your auto repair needs.
I had a leak in the power steering hose, we brought my vehicle to Levin and they replaced the power steering pump AND the serpentine belt. When we picked it up, there was a whole new sound coming from the engine. The following week we brought it back. They looked at it and said the noise was from the leak in the power steering hose, they replaced it. Picked it up and still making the same "new" noise. We were told that the sound was the new power steering pump and it had to "break in" and the noise would go away. Two separate opinions later and we're being told a tension pulley needs to be adjusted. When the replaced the serpentine belt, they knocked something out of alignment. We brought it up there for a third time and was told yet again, the pump was bad (LIE) and they replaced it (ANOTHER LIE), and the noise IS STILL THERE. I will no longer bring my vehicle to Levin for anything other than tires, and that's questionable. They lie and do questionable mechanical work. Now we have to go elsewhere to get the pulleys adjusted because Levin doesn't want to fix the problem. NEVER BRING YOUR VEHICLE TO THIS PLACE!
Hello Kathy, I apologize that you are having issues and I want to to get this issue resolved. Can you please send over any paperwork that you received from your other opinions so I can pass that information along to our General Manager? If we did something wrong, we want to make it right. Please email them to [email protected] and I will get on it right away. Thank you.
Winfield, IN
Crown Point, IN
Valparaiso, IN
Highland, IN
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